Refund policy

"At Lisa's Lobby, we want you to be completely happy with your purchase. If something isn't quite right, we're here to help! Please read our refund policy below, and don't hesitate to contact us if you have any questions."

Returns We offer a 14-day return policy in line with your statutory rights under the UK Consumer Contracts Regulations 2013. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at lisaslobby@gmail.com. Returns must be sent to: 2 Moorhaigh Close, New Houghton, Mansfield, Nottinghamshire, NG19 8TP.

If your return is accepted, you will be responsible for return postage costs. Instructions on how and where to send your package will be emailed to you. Items sent back without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can resolve the issue. Please note we are unable to offer refunds for items damaged in transit — we recommend raising any damage claims directly with the courier.

Exceptions — non-returnable items Certain items cannot be returned, including perishable goods, custom or personalised products, and personal care goods (such as beauty products). We do not accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return the original item and, once accepted, place a new order separately.

Refunds Once we've received and inspected your return, we'll let you know if the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank to process the refund. If more than 15 business days have passed since approval, contact us at lisaslobby@gmail.com.