Frequently Asked Questions

Got a question? I've answered my most common ones below. If you can't find what you're looking for, feel free to contact us and we'll be happy to help!

📦 Orders & Delivery

How long will my order take to arrive?
We aim to dispatch all orders within 1-2 working days. Standard UK delivery typically takes 3-5 working days after dispatch.

Do you offer tracked delivery?
Yes! All orders are sent with tracking so you can keep an eye on your parcel every step of the way.

Do you deliver outside the UK?
Currently we only deliver within the UK. We hope to expand internationally in the future!

🔄 Returns & Refunds

What is your returns policy?
We accept returns on full-priced items within 14 days of receipt, provided they are unused and in their original packaging. Please note that sale items are non-returnable and non-refundable.

My item arrived damaged — what do I do?
We're so sorry to hear that! Please contact us within 48 hours of receiving your order with a photo of the damage and we'll get it sorted for you straight away.

👶 Products & Age Suitability

Are your toys safe for children?
Yes! All of our toys meet UK and EU safety standards. Each product listing includes the recommended age range — please always check this before purchasing.

Are the products in the photos exactly what I'll receive?
Yes, we always aim to show accurate product images. Colours may vary slightly due to screen settings.

💳 Payments

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay for a quick and secure checkout.

Is it safe to pay on your website?
Absolutely! Our website uses SSL encryption and all payments are processed securely through Shopify's trusted payment system.

📧 Getting in Touch

How can I contact you?
You can reach us via our Contact page or email us directly at lisaslobby@gmail.com. We aim to respond within 24 hours, Monday to Friday.